Terms and Conditions of Use

Terms of Use and Privacy Policy for the INCENSE Website

1. Welcome to the website https://incenseparfums.com/, which serves as a store for the sale of home fragrance products and body care products, and other products, all as detailed extensively on the website.
2. The owner and operator of the website is Incense Parfums Ltd., Company No. 516851649 (hereinafter: "the Company" and/or "the Website" and/or "the Website Operator").
3. The terms of use of the website regulate the relations between the website and any person browsing and/or using the website or the information contained therein (each of them hereinafter: "the Customer" and/or "the User").
4. Any use of the website and its displayed content, including browsing and viewing it, as well as any action taken on it, including purchases made through it, are subject to the terms of use detailed below. The website user is requested to read these terms carefully. A user is not obligated to agree to these terms of use, but if they do not agree, they are required to exit the website immediately and not make any use of it. The commencement of use of the website indicates the user's consent and approval of these terms of use.
5. Use of the website constitutes the user's unconditional and unreserved agreement to all its terms, and by using the website, the user undertakes that they and/or anyone on their behalf shall have no claim and/or demand, directly and/or indirectly, against the website and/or any of its operators and/or any of its owners and/or its managers and/or anyone on their behalf.
6. The wording in these terms is in the masculine form for convenience only, but it refers to both women and men.
7. The chapter headings are for convenience and orientation within the regulations and shall not be used for their interpretation.
8. It is agreed and clarified that the website will make every effort to present its customers with images that reflect reality as accurately as possible, but it is clarified that there may be color differences between what appears on the website and the actual product, and the website operator will make every effort to publish images that match the color shades. The product images displayed on the website are for illustration purposes only and are not binding on the Company.
9. The website reserves the right to offer to exchange and change promotions and benefits, and may also discontinue them at any time without prior notice. Duplicate promotions will not be allowed unless otherwise specified by the website operator.
10. Access and use of this website, including the use of any content and/or information and/or services appearing therein from time to time, are subject to the terms of use detailed below and the provisions of any applicable law in the State of Israel.
11. The website and its content are intended solely for private and non-commercial use, and their use is limited exclusively to the purpose of selling and purchasing products through them. No product may be copied, reproduced, distributed, sold, and/or displayed unless prior written permission has been obtained from the Company.
12. Any person or company performing any action on the website, including a person making a purchase (hereinafter: "the Customer"), declares by the act of performing the action that they have read these terms, understood them and their conditions, and that they agree to their terms and provisions.
13. The customer declares that they are competent to perform binding legal actions. If the customer is under the age of 18, they must inform their legal guardian about the website's provisions and regulations and obtain prior approval from them to perform actions on the website.
14. The service provided on the website is granted in certain areas only, defined from time to time by the Company at its sole discretion (hereinafter: "the Service Area").
15. In order to make a purchase on the website, the customer must complete a form in which personal details are required, inter alia, for the purpose of shipping the products to them and for financial payment.
16. The customer undertakes to indemnify the company for any damage caused to it due to the provision of false information and disruption of the website's operation.

1. There may be certain differences in appearance, shade, size, etc., between the product as displayed on the website and the product supplied to the customer. A clerical error in the product description and/or price will not bind the website.
2. There may be differences in packaging, labeling, or other minor changes between the image displayed on the website and the product supplied.
3. It should be clarified that some people may have sensitivities to the company's products. The instruction leaflet should be read carefully, and in case of any concern, the use of the products should be discontinued. The website operator is not responsible for any damage caused to users due to the use of the product. In any case where there is a suspicion of sensitivity in a user, use should be stopped immediately and the company's customer service should be updated.
4. It should be emphasized that the company does not guarantee any type or level of air purification, and does not guarantee results for body care.
5. The products appearing on the website may be manufactured and/or imported and/or marketed and/or supplied by third parties. Website customers confirm and declare that they are aware of this and that they will be responsible for contacting and demanding compensation from the manufacturer and/or importer and/or marketer and/or supplier for any damage, direct or indirect, including bodily injury, that may be caused to them beyond the cost of the product.
6. If a product purchased on the website is out of stock or found to be defective, a corresponding notice will be sent to the customer via email or telephone. In this case, the Company will offer the customer an equivalent substitute product for the ordered product. If the offer is accepted, the order details will be updated again. If the customer does not wish to receive the substitute product, they will be entitled to refuse it, and in this case, the order will be canceled.
7. Use of the website is at the sole and full responsibility of each user. The website does not guarantee that the content and services published on the website will be complete, correct, legal or accurate or will meet the expectations and requirements of any user. The website shall not be liable for any results arising from them, or from their use, or from reliance on them, including: (1) errors, mistakes and inaccuracies; (2) damage to body or property, of any kind, caused by use of the website and/or purchase on the website; (3) interruption in access to or from the website; (4) any bug, virus, Trojan horse, etc. that may be transmitted to the website by any third party.
8. The use of the products is the sole responsibility of the user. The user must keep the product away from children. The user declares that they take responsibility for the use of the product and absolves the website operator and anyone on their behalf of any responsibility or damage that may be caused to them directly or indirectly from the use of the system.
9. The user declares that they are aware of all instructions for using the product as detailed on the website and attached to the product, and will use it only according to them. In case of doubt, the user declares that they are aware that they should contact the website's customer service, and they will instruct them on how to proceed in the specific case.

1. Prices, availability, and other purchase conditions appear on the website pages and may change from time to time. The website reserves the right to change the variety of products and/or services or to discontinue them or to change the price of products and/or services offered on and off the website, without prior notice.
2. When placing an order on the website, you are responsible for providing correct, accurate, up-to-date, and complete information. The website may verify the details entered after placing an order, and it may cancel or limit the order at any time. If payment was made for a canceled order, the website will refund the payment amount to the same payment method.
3. If, for any reason, the credit card company refuses to transfer the payment amount for a purchase on the website, the website shall be entitled to suspend or immediately cease providing the service and may demand payment plus any costs incurred by the website due to the refusal (including penalties from a third party) by other means, at the website's discretion. If the website is forced to take legal action to collect outstanding payments, you undertake to indemnify the website for all expenses incurred, including attorney's fees and additional court costs.
4. Purchases on the website are subject to additional terms and conditions of credit card companies and/or any other payment method appearing on the website.

1. When placing an order on the website, the user will be asked to enter basic details such as name, address, email address, phone number, and credit card number. For the order to be processed quickly and without problems, correct details must be provided, otherwise the website operator will not be able to guarantee the execution and delivery of the order.
2. The possible payment methods on the website are by credit card and via PAYPAL, through an authorized and secure clearing site.
3. For some purchases (usually above 500 NIS, but possibly in other cases as well), the Company may perform an additional verification of the payer, by sending an SMS message to them from the credit card company to confirm the transaction.
4. It should be emphasized that knowingly providing false information may constitute a criminal offense. Civil and criminal legal action may be taken against those who provide false information, including claims for damages caused to the website operator due to disruption of the website's operation. In addition, the information provided by the user on the website will be used, among other things, for sending emails regarding special offers or updates on the website.
5. At the time of placing the order, the website operator will check the payment method provided by the buyer, and only upon receipt of order approval by the credit card companies will a corresponding notification be sent to the user that the order has been approved. It is clarified that the operator will be charged for the cost of the item purchased immediately upon completion of the order.
6. The purchase transaction will only be executed after the order process is completed and only after the website operator receives confirmation from the relevant party that the charge has been processed, in accordance with the existing work procedures between them. In the event that the transaction is not approved by the credit card companies, the transaction will not be executed and the customer will receive a corresponding notification. The completion of the purchase transaction is also conditioned on the requested items being in stock at the time the order process is completed.
7. A completed order will be recorded in the website operator's computers, and an email confirmation of the operation will be sent immediately after the user completes the purchase transaction on the website. In case of non-receipt of the confirmation email, customer service should be contacted.
8. The user of the website will receive an invoice for the payment after it is made to the email account they entered at the time of purchase.
9. It is clarified and emphasized that sending an email notification regarding the registration of the order in the website operator's computerized system does not constitute proof of the completion of the action, and the sending of the email does not obligate the website operator. It is clarified that the website operator's computer system records, which include computerized and automatic recording of all actions on the website, constitute prima facie evidence.
10. The order details as entered by the user in the order form and the recording of the transaction in the website's computers shall constitute absolute and final proof of the correctness of the transaction.
11. In the event that the transaction is not approved by the credit card company, the user will receive a corresponding notification and will be required to provide an alternative payment method.
12. In addition to the approval required from the credit card company as stated above, approval of the order action is conditioned on the requested product actually being in stock at the website operator's warehouses at the requested delivery date and/or at the time of the order (even if it was stated on the website that the product is in stock). If the product is not in stock, the order will be canceled or replaced, and if the user wishes to cancel the order - the user will be credited accordingly. For the avoidance of doubt, the user will have no claim and/or demand in this regard against the website and/or anyone on its behalf for any type of damage, whether direct or indirect damage, caused to the user and/or to a third party as a result. It should be emphasized and clarified that there may be situations where, despite a particular item appearing on the website as being in stock, in practice that item is not in stock and cannot be supplied.

1. Collection from the company's warehouses is possible, by prior arrangement, at the address: Lisbon 6, Sderot.
2. Shipping fees will be added to the price of the items listed on the website. Shipping fees are for delivery to one destination and will be at the rate specified alongside the order.
3. The shipping cost may be updated from time to time according to what is stated at the time of placing the order on the website.
4. The website may set a minimum order amount on the website.
5. The website will deliver the products to the customer through an independent shipping company to all parts of the country. The regulations of the shipping entity through which the delivery will be made will apply to the delivery of the product through the website, and will be binding on the customer.
6. Upon receipt and approval of the order by the website operator and completion of payment and receipt of debit approval by the credit card company, the website operator will prepare and package the order within 3 business days of order approval, with orders placed after 12:00 PM counting as the next business day.
7. Product delivery by the shipping company will be made within a few days from the date of placing the order on the website (up to 14 business days), except for remote settlements where delivery times are up to 10 business days. In exceptional cases of high demand (launch weeks, etc.), shipping times may be extended. The delivery times for products and/or services as specified here and/or on the website include only "business days," i.e., weekdays, Sunday through Thursday, and do not include Fridays, Saturdays, holiday eves, and holidays (intermediate days of holidays), the business day ends at 18:00 unless otherwise specified on the product page.
8. To ensure the efficient and smooth execution of the order, all required details on the website must be provided accurately and up-to-date. If incorrect details are provided when placing the order, the Company cannot guarantee that the order will be received, processed, or that the products will reach their destination, and will not be responsible in any way for the products not being delivered under such circumstances. In the event that the products are returned to the website operator due to incorrect information being entered, the website operator will be entitled to charge the user an additional payment for shipping fees.
9. Orders for which an approval notice has been received and for which the product is found to be in stock will be delivered directly to the address provided by the customer by an external shipping company.
10. It is clarified and emphasized that orders placed after 12:00 PM will be considered as orders for the next business day.
11. If an order is received for areas where the shipping company does not deliver, according to the shipping company's regulations, the website is not obligated to supply it. Without derogating from the foregoing, the company shall be entitled, at its sole discretion, to deliver orders to areas that are not within the distribution areas, and this at longer delivery times than those detailed above, and with prior telephone coordination with the customer.
12. The website operator is not responsible for shipping times and delays by the shipping company, but is available to the customer to resolve any issues. The website operator is not responsible for delays in product delivery due to events beyond its control, such as malfunctions, delays, strikes, natural disasters, force majeure, wars, emergencies, malfunctions in the computer system or telephone systems that affect the completion of the purchase process, malfunctions in the email service, and any delay that occurred as a result of an epidemic and/or war and/or security situation including lockdowns, restrictions, and the like, and/or any other reason beyond the website owner's control. Delays in delivery dates of up to five business days may occur due to a large number of orders and shipments during special sale days on the website. Such delays are not the responsibility of the company, and the customer will have no claim against the company in this regard.
13. The website operator works with a private courier company that delivers to the customer's home by prior arrangement. Please note that it is the customer's responsibility to be available by phone so that the courier company representative can deliver the package and coordinate their arrival. If the customer does not answer their phone due to unavailability/error in the phone number and/or the number they entered into the website system, the package will be returned to the website operator and the customer will have to pay an additional shipping cost.
14. Generally, delivery will be to the home, however, in community settlements, villages, kibbutzim, etc., products may be delivered to the settlement's secretariat. In such a case, you will receive a telephone or written notification.
15. Delivery Confirmation: Delivery confirmation is made by the signature of the recipient, who must be an adult. If the customer is not home, the courier will leave the shipment by the door in cases where the customer has given approval for the shipment to be left by the door or in the electricity cabinet. The company shall not be liable for any damage and/or loss and/or indirect and/or consequential damage of any kind caused to the shipment as a result.
16. It is the customer's responsibility to check the order confirmation sent by email to ensure there are no errors in the order. No claim will be accepted that something different was ordered from the content of the order confirmation.
17. Any notification of a defective or missing product must be submitted in writing to the company's offices within 3 business days of delivery. If the shipment has not arrived – notification must be made within 3 business days of the last date it was supposed to arrive according to the delivery times as detailed above.
18. In case of no response to shipping coordination messages from the shipping company, the shipment will be returned to the company. Resending it will incur a new shipping cost.
19. The delivery dates detailed above do not apply to items that are out of stock and/or to orders that have been modified according to the customer's request (change in order content, shipping address, etc.) and/or to shipments to areas with restricted access.

1. Transaction cancellation is subject to the law and in accordance with the transaction cancellation policy as it appears in these regulations and on the website.
2. Only the ordering customer is entitled to cancel a transaction in writing, subject to and in accordance with the provisions of the law and as stated above and below.
3. Returns, changes, or cancellations will be approved after the customer receives written notification from the website confirming this.
4. Refunds will be provided in accordance with the provisions of the law and the payment method used for the transaction. Credit card refunds will only be returned to the credit card used for the purchase, and in accordance with the credit card company's timelines.

Exclusion of Returns and Exchanges
A user/customer who has purchased perfume will be given the option to return the product, provided that it has been used reasonably within approximately 3 business days from the moment of purchase, through one of the following methods: by email to contact@Incenseparfums.com, or by WhatsApp message to a company representative at 972-53-5353700. The right to return or exchange will be at the discretion of customer service and will apply to regular collections only. The company may stop this exclusion at any time and at its sole discretion.

1. A user/customer may cancel a transaction by one of the following methods: by email to contact@Incenseparfums.com, by WhatsApp correspondence with a company representative at 972-53-5353700, or via a dedicated link on the homepage by submitting a written notice of order cancellation through any of the contact methods mentioned above and detailed in these terms. In the cancellation notice, the customer must provide their name and identification number, and if the cancellation notice was given by phone, the order number.

1. It is hereby clarified that for products purchased under "special sale" conditions and/or with benefits, the charge will be made according to the proportional discount rate actually given for the product at the time of purchase.
2. Notwithstanding the above, and in accordance with the law, a person with a disability, a senior citizen or a new immigrant may cancel a transaction, within four months from the date of its creation, from the date of receipt of the product or from the date of receipt of the transaction details document, whichever is later, provided that the transaction includes a conversation between the company and the customer as stated (including a conversation via electronic communication). The company may ask the customer for a certificate, as specified by law, proving that he is a person with a disability, a senior citizen or a new immigrant, as the case may be.
3. In the event that a return, change or cancellation is made because the customer changed their mind (and not due to a defect or non-conformity) and is approved by the site, the return and cancellation will be under the following conditions:
4. The customer must return the product to the site in the condition in which it was received, in its original packaging, to the company's warehouses at 6 Lisbon Street, Sderot, Israel;

• The product has not been used in any way;
• The product will be returned with a transaction invoice or proof of transaction;
• The costs involved in returning/collecting the order to the company's warehouses will be borne by the customer;
• Cancellation fees will be charged at 5% of the product amount or 100 NIS (whichever is lower).

1. The right of a consumer to cancel a transaction does not derogate from the company's right to claim damages in the event of returning products whose value has decreased as a result of a significant deterioration in their condition while in the consumer's possession, including in the event of returning a product that has been used, whose packaging has been opened or damaged, that has been damaged, that has been spoiled, and/or that has suffered any damage. Therefore, customers wishing to cancel a transaction are requested to return the product with the label and in its original packaging as much as possible. Company customers are also requested to refrain from using the product and to return it without any defect or spoilage of any kind.
2. No refund will be given for items for which no monetary consideration was paid, such as gifts. If a transaction for which a gift was given is canceled, the customer will be required to return the gift together with the returned products.

1. The company is not responsible for the use of the products, by the customer and/or the user and/or any third party, not in accordance with the manufacturer's and/or the company's instructions and/or the instructions for use of the products and the accompanying warnings and/or any other instruction regarding the use of the products.
2. If the return, change or cancellation is requested after 14 days from the receipt of the order, a request for a return, change or cancellation of a transaction will be possible subject to the sole discretion of the site.

1.  In no case will the company agree to the return of products and/or to grant a refund for purchases made not through the website, including purchases made from an authorized reseller of the company and in various stores. It will be clarified that if you purchased products through an authorized reseller of the company and/or in stores, you must contact the reseller and/or the store and/or the site from which the products were purchased. If you purchased a product from the company, you are entitled to cancel the purchase of a product purchased by you on the company's website as detailed in the cancellation policy.

Membership code benefit for our customer club

On the official website of Incense Parfums Ltd, at (https://incenseparfums.com/), there is an option to purchase on the Incense Parfums Ltd website and receive a 10% discount on the entire site using a dedicated coupon code that grants a 10% discount for the first purchase.
In case of cancellation or return, the cancellation or return will be made in accordance with the provisions of the regulations, and products provided to the customer as a gift upon purchase and without charge will also be returned to the company, together with the purchased products, and the customer will receive a credit by way of a credit charge and/or a monetary refund for the value of the order purchased after the benefit only and not for the amount of the order before the benefit.
-No double promotions
- Valid for one-time purchase

Incense Parfums company may stop the benefit at any stage and at its discretion.

Returns are made through Incense Parfums' official customer service on WhatsApp at ⁦+972 53-535-3700⁩⁩

February Benefits Terms:

Valentine's Day Benefit:
From 03/02/26 at 12:00 PM until 14/02/26 at 12:00 PM on the official website of Incense Parfums Ltd, at (https://incenseparfums.com/)
There is an option to fill out a fragrance matching questionnaire and receive a 15%+ discount on all perfumes on the site + in 100ml size + personalized engraving as a gift using a dedicated link/code of the influencer who works exclusively with the company.

Special conditions - It is clarified that this is a customized product order and therefore it will not be possible to return the product for any reason, including non-conformity, and it will not be possible to cancel the order.

It is clarified that personalized engraving will be performed on one product only per order.

It is clarified that the company is not responsible for the quality and form of the engraving. By placing the order, I agree to the special conditions.

Cannot be combined with the 10% discount: membership joining.
No double promotions
*While supplies last/until benefit end date.
Excluding kits

Incense Parfums company may stop the benefit at any stage and at its discretion.

Returns are made through Incense Parfums' official customer service on WhatsApp at ⁦+972 53-535-3700⁩⁩

30% discount on Fragrance 46:
From 01/02/26 at 12:00 PM until 28/02/26 at 12:00 PM on the official website of Incense Parfums Ltd, at (https://incenseparfums.com/)
There is an option to purchase and receive a 30% discount using a dedicated coupon code on Fragrance 46. In case of cancellation or return, the cancellation or return will be made in accordance with the provisions of the regulations, and products provided to the customer as a gift upon purchase and without charge will also be returned to the company, together with the purchased products, and the customer will receive a credit by way of a credit charge and/or a monetary refund for the value of the order purchased after the benefit only and not for the amount of the order before the benefit.

Cannot be combined with the 10% discount: membership joining.
No double promotions
Incense Parfums company may stop the benefit at any stage and at its discretion.

Returns are made through Incense Parfums' official customer service on WhatsApp at ⁦+972 53-535-3700⁩⁩

Discovery Kit Benefit:
THE NEW BLACK DISCOVERY SET
From 28/01/26 at 12:00 PM until 28/02/26 at 12:00 PM on the official website of Incense Parfums Ltd, at (https://incenseparfums.com/)
There is an option to purchase and receive a 15% discount on "THE NEW BLACK DISCOVERY SET" using a dedicated link/code of the influencer who works exclusively with the company. In case of cancellation or return, the cancellation or return will be made in accordance with the provisions of the regulations, and products provided to the customer as a gift upon purchase and without charge will also be returned to the company, together with the purchased products, and the customer will receive a credit by way of a credit charge and/or a monetary refund for the value of the order purchased after the benefit only and not for the amount of the order before the benefit.

The kit includes:
4 perfumes from the Black Collection in 10ml size

Cannot be combined with the 10% discount: membership joining.
No double promotions
Incense Parfums company may stop the benefit at any stage and at its discretion.
Returns are made through Incense Parfums' official customer service on WhatsApp at ⁦+972 53-535-3700⁩⁩

Fragrance 50 Benefit:
From 15/01/26 at 12:00 PM until 28/02/26 at 12:00 PM on the official website of Incense Parfums Ltd, at (https://incenseparfums.com/)
There is an option to purchase a 100ml Molecule 50 fragrance and receive a Molecule 50 shower gel + body cream as a gift using a dedicated link/code of the influencer who works exclusively with the company. In case of cancellation or return, the cancellation or return will be made in accordance with the provisions of the regulations, and products provided to the customer as a gift upon purchase and without charge will also be returned to the company, together with the purchased products, and the customer will receive a credit by way of a credit charge and/or a monetary refund for the value of the order purchased after the benefit only and not for the amount of the order before the benefit.

Products must be added to the cart.
Cannot be combined with the 10% discount: membership joining.
No double promotions.
Incense Parfums company may stop the benefit at any stage and at its discretion.
Returns are made through Incense Parfums' official customer service on WhatsApp at ⁦+972 53-535-3700⁩⁩

Cancellation of transaction by the Company and/or the Website

1. The Company shall be entitled to cancel a transaction or sale, in whole or in part, in cases such as:
2. If any clause of these regulations and/or any binding document and/or any of the terms of a service offered by the Website is violated;
3. If it is discovered that the user/customer entered incorrect details during registration to the Website and/or placing the order;
4. If an act or omission is performed which may harm the Website and/or any third parties, including customers, employees and suppliers of the Website;
5. If the use of the Website constituted and/or enabled and/or encouraged and/or assisted in the commission of an act deemed illegal according to the laws of the State of Israel;
6. When the customer owes a monetary debt to the Website and/or the Company and the payment due date has already passed;
7. If any error occurred, including a clerical error and/or a communication malfunction and/or any other technical malfunction that disrupted the product price and/or the item description on the Website and/or the delivery of the product;
8. In the event of prevention and/or delay due to force majeure, such as, but not limited to: act of war, hostility, terrorism, cyber sabotage, intentional or unintentional malfunction on the store's website, strikes and lockouts, extreme natural events, credit card clearing malfunctions and any other reason not resulting from an act or omission of the Website;
9. In cases where there is a concern that the purchase is being made as part of a wholesale purchase and/or for resale by the buyer or on their behalf;
10. If the product runs out of stock after or before a sale has occurred (but before shipment). If the order is canceled as stated, the Website will not be responsible for any damage caused to the consumer and/or a third party, including but not limited to damage for purchasing the product from a third party at a higher price;
11. When there is a concern, on the part of the Company, that the consideration for the purchase will not be received and/or that the credit card held by the customer has been blocked and/or restricted from use in any way.
12. Without derogating from the foregoing, the Company may not approve an order for additional reasons at its sole discretion.
13. Transactions made using direct (debit) cards cannot be credited, and the credit will be made via bank transfer.
14. A single item purchased as part of a product set cannot be returned unless the single item arrived with a defect and subject to the approval of the website operator.
15. The provisions of these regulations are subject to the provisions of the Consumer Protection Law, 5741-1981.

Cancellation and exchange of a defective product

1. In case the return, change or cancellation was due to a defect in the product, the responsibility for collecting or replacing the defective product from the place where it was delivered, will fall on the site. Cancellation due to a defective product approved by the company after inspection, will not incur cancellation fees.
2. A product defined as defective by the customer will be inspected by the site. If, after inspection by the site, the product is found to be in good condition and/or the defect occurred after the customer received the product as a result of unreasonable use, the customer will not receive a refund and will be able to request that the product be sent back to them subject to paying shipping fees again.
3. If the company finds the product to be defective, the company will refund, within 14 days of receiving notice of cancellation from the consumer, that part of the transaction price paid by the consumer for the defective product, cancel the charge for the defective product, and provide a copy of the charge cancellation notice.
4. The website operator shall have the sole and absolute discretion regarding the condition of the returned goods. Items and products that arrive after any use and/or signs of use cannot be returned and will not entitle the user to the purchase amount - all subject to the sole and absolute discretion of the website operator.
5. In any case that a customer wishes to exchange a product for another, please contact our customer service department:

• By email contact@Incenseparfums.com
• On WhatsApp +972 53-535-3700

1. You are not permitted to use the website for any purpose other than that for which it is intended. Use of the website is permitted for private and personal purposes only, and it may not be used for commercial purposes unless specifically authorized by the website.
2. As a user of the website, you agree not to:

• retrieve data or other content from the Site to create or compile a collection, database, or directory without prior written permission from the Site;
• make any use of the Site's designs;
• make unauthorized use of the Site, including collecting email addresses and the like by electronic or other means for the purpose of sending emails by automated means;
• circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict use or copying of any content;
• defraud or mislead the Site and/or its users;
• improperly use the Site's support services or submit false reports of abuse or misconduct;
• make automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
• attempt to impersonate another person and/or transfer access details to the site to another person;
• use information obtained from the site to harass, abuse, or harm another person;
• use the Site as part of any effort to compete with the Site;
• retrieve, decode or reverse engineer any part of the Site, any feature on the Site or any application on the Site;
• harass, intimidate, or threaten any of the Site's employees or agents;
• delete the copyright or other proprietary rights notices from any content or mark;
• copy or adapt the Site's code or any part thereof, including but not limited to HTML, JavaScript, PHP, CSS, JSON, or other code;
• upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use of spamming, that interferes with the Site's use;
• engage in any action that causes damage or harm to the Site, according to the Site's discretion;
• use the Site in a manner inconsistent with any applicable laws, regulations, or judicial decisions.

1. Without derogating from any other right, any use of the Site in violation of the above may result, among other things, in the termination or suspension of your rights to use the Site.

Third Party Content:

1. The Website may use links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from Third-Party Websites ("Third-Party Content"). Third-Party Websites and Third-Party Content are not investigated, monitored, or checked by the Website, and the Website is not responsible for any Third-Party Content posted through the Website, accessed through the Website, available through the Website, or installed on it, including content, opinions, reliability, privacy practices, or other policies of or contained in Third-Party Websites or Third-Party Content. The use of a link or allowing the use or installation of Third-Party Websites or any Third-Party Content does not imply our endorsement or approval thereof, and the responsibility for accessing such a link rests solely with the user, who must check it before entering it.

1. The Site takes no responsibility for any purchases you make from third-party sites or other companies that will be executed and effective solely between you and the relevant third party.

1. Site Management:

1. All copyrights, trademarks and intellectual property on the website, including the website's content, design, and all software, application, computer code, graphic file, image, text and any other material included on the website, are the sole property of the company. It is forbidden to copy, photograph, distribute, publicly display or hand over any of these to a third party.
2. It is forbidden to duplicate, copy, publish, market, distribute and/or create derivative works of any part of the website.
3. The website's domain, the website, the brand name, trademarks (whether registered or not), etc. – are all the exclusive property of the website operator. No use may be made of them without obtaining prior written consent. All information and/or display appearing on the website, including graphics, design, verbal presentation, trademarks, logo marks, as well as their editing and presentation, are the exclusive property of the website and/or anyone on its behalf. It is forbidden to copy, duplicate, distribute, publish or use in any other way the contents appearing on the website unless the website operator has given its consent thereto, in writing and in advance, and entering the website does not in itself grant any license and/or right. All products displayed on the website are part of the intellectual property of the brand owner and/or a third party who authorized their use by it or by anyone on its behalf.

1. Cessation of website activity

1. The website reserves the right to cease activity on the website at any time, at its sole discretion, and/or to cancel a customer's order.
2. If an order is canceled at the website's discretion, the customer will be fully refunded the amount paid.
3. Should the website cease its activity and/or cancel a specific customer's order due to a product description error, incorrect price, and/or any other reason, the customer shall have no claim and/or demand against the website and/or its operators. Alternatively and as a gesture of goodwill, the website operator may approve the new transaction terms at its sole discretion.

1. Miscellaneous

1. The terms of use of the website apply to the website and the services included in it through any computer or other communication device (such as: mobile phone, tablet, handheld computer, etc.). They apply to the use of the website both on the Internet and on any other network or communication medium.
2. The website reserves the right to change the regulations from time to time, to add or subtract from it, in relation to the entire website, or part of it, at its sole discretion, and without the need for prior warning and/or notice. The sole and full responsibility for knowing the terms below and for using the website according to these terms applies at all times to the user alone.
3. The website makes every effort to ensure that the information appearing on the website is the most accurate information, but it is clarified that certain inaccuracies or errors may appear therein in good faith, and the website shall bear no responsibility whatsoever arising from or related to them, E.&O.E.
4. Any conduct and/or action by the website operator for the benefit of the website user outside the boundaries of website use and contrary to what is stated in the regulations, is solely ex gratia and shall not be used or considered as a waiver on its part of what is stated in these regulations.
5. In the event of computing malfunctions that temporarily prevent the use of the website, the website operator will work to resolve them as soon as possible, and website users will have no claims or demands against it regarding events during the malfunction period and their resolution.
6. In any case of inconsistency and/or contradiction between what is stipulated in these regulations and what is stated in any other publication and/or information published and/or provided by the website operator and/or anyone on its behalf, concerning the terms of use and purchase of products through the website, including on social networks, the provisions of these regulations shall prevail, in all respects.
7. The website does not undertake to keep a stock of all products whose images appear on the website.
8. The prices quoted on the website do not include shipping fees.
9. Prices will include VAT as required by law and it is clarified that the final price is the price that will appear on the credit card details entry page.
10. The law applicable to your order and to these regulations is the law of Israel only. Exclusive jurisdiction for any matter and dispute is granted to the court in the Tel Aviv judicial district.

1. Privacy Policy and Confidentiality Preservation

1. The company respects the privacy of website users and attaches great importance to its preservation.

 Information Collected

• Information about your computer, including your IP address, geographical location, browser type and version, and operating system;
• Information about your visits to and use of the website, including referral source, length of visit, page views, and your navigation paths on the website;
• Information, such as your email address, that you enter when registering on our website;
• Information, such as your name and email address, that you enter to subscribe to our email newsletters.
• The information you enter while using our website services;
• Information generated while using our website, including when, how much, and under what circumstances you use it;
• Information related to anything you purchase, services you use, or transfers you make on the website, including your name, address, phone number, email address, and credit card details.
• In addition, if you logged in to the website using a third-party login mechanism – such as logging in via a Gmail, TikTok, Instagram, Facebook account, etc. – personal details and additional information may be collected about you and transferred from the third party to the website.

 Use of Information

1. Notwithstanding the foregoing, the website operator may transfer a user's personal details to a third party in cases where the user has committed an act or omission that harms and/or may harm the website operator and/or any third parties, the user has used the services of the website operator to commit an illegal act, if the website operator received a judicial order instructing it to provide the user's details to a third party, and also in any dispute or legal proceeding. 

Permission for mailing, publications and advertisements:

1. By registering on the website, the user agrees to be included in the registered database of the Company / its shareholders / its subsidiaries and/or of its shareholders / its sister companies and/or of its shareholders and/or anyone on their behalf.
2. The registrant and purchaser on the website understand that by agreeing for the information to be used by the Company, they also consent for the information to be used by its shareholders/subsidiaries and/or its shareholders/sister companies and/or its shareholders and/or anyone on their behalf, for the purpose of conducting surveys and market research, including regarding promotions and benefits, by direct mailing and through various media, including mail, email, and text messages. To ensure that the products were received in full and that satisfaction with the order exists, a short survey will be sent shortly after receiving the product to collect feedback. You can remove yourself from the feedback mailing list at any time. The website registrant understands that information about them may be transferred to a third party if the transfer and/or the Company/its shareholders/its subsidiaries and/or its shareholders/sister companies and/or its shareholders transfers its rights and obligations to a third party, provided that such third party accepts the provisions detailed in these regulations.
3. The user's personal details (email and/or mobile number only) will be stored at the user's request on the website for direct mailing. To unsubscribe, please contact us in writing through one of the following methods, and the removal from the mailing list will be processed within 3 business days from the date of receiving the removal request (it is clarified that the removal is from all brands of the Company/its shareholders/its subsidiaries and/or its shareholders/sister companies and/or its shareholders):

1. Contact the customer service center via WhatsApp ⁦+972 53-535-3700⁩
2.       Contact via email at contact@incenseparfums.com
3. Click the unsubscribe button on the website.
4. Send "Remove" in an SMS message, to the number appearing in the message received by the customer.
5. In newsletters - click the "Unsubscribe" button attached to the email address sent to the member.

Right to Review Information

Changes to the Privacy Policy